INDUSTRIES · RETAIL

Accessibility management for retail estates

Footfall, conversion, basket size — your stores are measured to the centimetre. But the customers who never made it past the door don’t show up in any dashboard. Until now.

Get your free Front Door Score

10 questions · Under 3 minutes · Immediate results · Free — no email needed

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Store ops & property

Every store scored, every region benchmarked

Brand & CX

An experience every customer can actually have

Legal & risk

Retail is the most-sued sector. Be the exception.

THE MISSING DATASET

Your stores already
measure everything.
Except who can shop in them.

Footfall. Conversion. Shrinkage. Sales per square metre. Retail measures everything a customer does — except whether every customer can get in, move around and pay. That’s the revenue you never see leaving.

Two friends with shopping bags outside a store, one using a white cane

Footfall Conversion Basket size Sales / m² Accessibility — no data

THE BUSINESS CASE

The customers you can’t count

$675bn

the US disability consumer market alone — the size of the global beauty industry

1 in 4

adults lives with a disability — and they shop with companions

28%

greater revenue at companies that lead on disability inclusion

Sources: Disability:IN, The Next Growth Market (2026); CDC; Accenture, Getting to Equal.

RISK WATCH

Retail is consistently the most-sued sector for accessibility in the US 8,667 US accessibility lawsuits last year Measured beats exposed

How exposed is your portfolio?

Take the free Risk Exposure Check

8 questions · Under 2 minutes · Immediate results · Free — no email needed

HOW IT WORKS FOR RETAIL

From flagship to every store — between trading hours

Your teams assess

Store or property teams capture each site in hours — no closures, no consultants.

One standard scores

Bronze to Platinum across the whole estate — flagship to forecourt.

Gaps become evidence

Costed fixes by store. Brand-level proof for customers and regulators.

BUILT FOR CUSTOMER-FACING ESTATES

Your customers notice first

In retail, accessibility is customer experience. It decides who can shop with you comfortably — and who comes back. The platform gives you live scores by store, a public Accessibility Hub that tells customers what to expect before they arrive, and a standard trusted across 1,000s of buildings in 60+ countries.

See the Accessibility Hub in action →

A customer using a wheelchair, accompanied by an assistance dog, shopping in a supermarket aisle

WHAT GETS MEASURED

From the car park to the checkout

Hundreds of data points per store, across the full customer journey.

Car park

Entrance

Shop floor

Fitting rooms

Checkout

… and every space in between. Customer toilets, lifts, click-and-collect, queue systems — if your customers use it, we measure it. And the staff side too: stockrooms, break rooms, back of house. A store is also a workplace — we measure both sides of the till.

Mobility Visual Hearing Neurodiversity

MEASURE • MONITOR • DE-RISK

See your stores’ accessibility picture

A 30-minute demo with our team. Bring your hardest questions —
we’ll show you what your retail estate’s data could look like.

Book a demo Talk to us

Not ready to talk? Get your free Front Door Score →