Accessibility data for every single employee

The mandate came from the CEO down: inclusivity is core to who Accenture is. But the method didn’t match the ambition — teams self-assessed every office on a big Excel spreadsheet. It surfaced insights, but as Lisette Smyrnios puts it, “we were essentially self-grading — grading ourselves on a curve.” With ADA, the European Accessibility Act and more to reconcile, even agreeing one set of questions that made sense across the globe was a roadblock.

Mobility Mojo replaced the spreadsheet with a third-party standard: one scoring methodology, one set of questions, worldwide. Accenture’s own teams ran the assessments in the app — “there was a lot of positive feedback about that” — and every building landed in one dashboard, viewed holistically for the first time.

Data that directs capital — prioritising the actions with the best value on real budgets. And data that travels: building accessibility information now sits in Accenture’s reservation platform for every employee, is being opened to interviewing candidates, and — because reports include photographs — gives neurodivergent colleagues a calming preview of exactly what to expect. That same data foundation now powers natural-language AI search across Accenture’s platforms.