INDUSTRIES · BANKING

Accessibility management for branch networks

Branch networks are being rationalised on footfall and cost data. The customers who depend on branches most — older, disabled — are missing from the model. Until now.

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Network & property

Every branch scored, rationalisation de-risked

CX & inclusion

Banking that works for every customer

Risk & compliance

EAA covers banking services. Be ready.

THE MISSING DATASET

Your branches already
measure everything.
Except who can bank in them.

Footfall, transactions, cost-to-serve — branch decisions run on hard data. But the customers who rely on branches most are the ones the data never describes. Accessibility is the missing column in every network review.

Customer being served at a bank branch counter

Footfall Transactions Cost-to-serve Digital shift Accessibility — no data

THE BUSINESS CASE

Trust is a physical experience

1 in 4

adults lives with a disability — disproportionately reliant on branch banking

$107bn

in annual discretionary income held by US customers with disabilities

2050

by then the 60+ population doubles — accessible branches are an ageing-customer strategy

Sources: CDC; Disability:IN, The Next Growth Market (2026); UN World Population Prospects.

RISK WATCH

The European Accessibility Act explicitly covers consumer banking services Enforceable since June 2025 — national penalties up to €1m+ Measured beats exposed

How exposed is your network?

Take the free Risk Exposure Check

8 questions · Under 2 minutes · Immediate results · Free — no email needed

HOW IT WORKS FOR BANKING

Across the whole network — without closing a branch

Your teams assess

Branch or property teams capture each site in hours — no disruption to service.

One standard scores

Bronze to Platinum across the network — and against your peers.

Gaps become evidence

Costed fixes by branch. Compliance evidence for the board and the regulator.

PROOF IN BANKING

UBS measured
240+ locations

UBS rolled the platform across 240+ locations — head offices to high-street branches — scored, benchmarked and managed on one standard. When a global systemically important bank trusts the data, your risk committee can too.

UBS 240+ LOCATIONS

Read the UBS story → Talk to us about branch networks →

Customers using a row of ATMs in a retail bank branch

WHAT GETS MEASURED

From the ATM lobby to the advice room

Hundreds of data points per branch, across the full customer journey.

ATM lobby

Entrance

Counters

Advice rooms

Self-service

… and every space in between. Queueing, hearing loops, signage, safe deposit access — if your customers use it, we measure it. And the staff side too: offices, break rooms, secure areas. A branch is also a workplace — we measure both sides of the counter.

Mobility Visual Hearing Neurodiversity

MEASURE • MONITOR • DE-RISK

See your network’s accessibility picture

A 30-minute demo with our team. Bring your hardest questions —
we’ll show you what your branch network’s data could look like.

Book a demo Talk to us

Not ready to talk? Get your free Front Door Score →