CASE STUDY · UBS

One standard, from head office to high-street branch

A global bank’s estate is really two estates: flagship head offices, and a branch network the public walks into every day. UBS put both on one standard — 240+ locations, scored, benchmarked and managed on a single live view.

INDUSTRY
Banking
LOCATIONS
240+
RANGE
Head offices to branches
PROFILE
Global systemically important bank
THE STORY IN NUMBERS
240+

locations on one live accessibility view

One

standard across every location type and country

Every

format directly comparable — flagship head office to high-street branch

The challenge

Banking estates span two very different worlds. Head offices are large, complex and closely managed; branches are numerous, varied and customer-facing. Accessibility knowledge lived locally and unevenly — while boards and regulators ask portfolio-level questions that local knowledge can’t answer.

The rollout

One standard, applied identically to every location type. Local teams captured their own buildings with the assessment tool — no consultant armies, no two-year programme — and every score landed on the same live dashboard, directly comparable across formats and countries.

The outcome

A single, comparable picture of 240+ locations. Branches benchmark against branches, head offices against head offices — so investment goes where customers actually are, and the risk committee gets evidence instead of assumptions. When a global systemically important bank trusts the data, the bar is set.

WHY IT WORKED

What made the difference

Works for every format

The same standard measures a trading floor and a three-person branch — and makes them comparable.

Scaled by your own teams

Local people captured local buildings in hours — the network effect no audit programme can match.

Benchmarked, not just scored

Every location ranked against its peers — so the roadmap prioritises itself.

MEASURE • MONITOR • DE-RISK

Your network could run on one standard too

A 30-minute demo with our team. Bring your hardest questions —
we’ll show you what a branch network looks like on one live view.

10 questions · Under 3 minutes · Immediate results · Free — no email needed